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Complaint

If a problem should occur or you have a complaint, we will do our outmost to solve this.

We would like to make you aware of the following:

Check your gift when collecting it

Please check if the gift you receive is according to your first or alternative choose.

Check for transport damage

In case of transport damage, you must notify the person at the delivery point immediately.

If you have a complaint or want to return your gift

In order to handle your complaint correctly, the following rules apply:

  • Any damage that is discovered when opening the parcel must be send via email to Exxelentcard. In order to be valid the complaint must be sent to Exxelentcard maximum 7 days after the gift was collected at the serving point.
  • Other complaints must be sent by email to Exxelentcard in order for us to handle the complaint properly.
  • Returning a gift can not be done without contacting Exxelentcard first.
  • When returning a product, a written notice must always be included which describes the nature of the complaint and also all necessary personal information (name, phone number etc) must be included. Without this information we are not able to handle the return properly.
If you have any questions

If you have any questions, you are welcome to contact us. Contact information can be found under “contract us” on the top of the screen.